Need help with SUMO? Reach us directly or check the answers below. We usually reply within 1–2 business days.
For any question, bug report, billing issue or account request, email us at yunusemre.caliskan@icloud.com. To help us find your account faster, include your device code (in the app: Profile → Account).
Each song you generate uses credits. New accounts get a few free credits; you can buy credit packs or subscribe for a recurring allowance.
A weekly or monthly subscription grants a recurring credit allowance and PRO status. Subscriptions renew automatically until you cancel them in your App Store or Google Play account.
Open SUMO and go to Profile; an active subscription is detected automatically. Make sure you are signed in with the same store account used for the purchase.
Manage or cancel anytime in your store account — App Store: Settings → Apple ID → Subscriptions; Google Play: Payments & subscriptions → Subscriptions. Access continues until the current period ends.
No. If a generation fails, the credit is refunded automatically and you receive a notification.
SUMO accounts are anonymous and tied to a device code. To permanently delete your account and all associated data, use the account deletion page, or in the app: Profile → Account → Delete account. See our Privacy Policy for how we handle data.